Enterprise SaaS System Support Service

12 Months contract with no sourcing code

Our Saas system support service include the following:

1. One Time System Design and Website Layout Design (Supported by WordPress, Woocommerce & all related plugins)
   • Include server cost (Supported by Kinsta, with Google Cloud foundation)
     • Function Study and deployment (supported by WordPress / Woocommerce plugins)
       • With regular plugins update
     • POS System – 1 Warehouse, 1 shop, 1POS for each location
     • 20 GB harddisk
     • 16 php workers
     • Free CDN
     • Free SSL certificates
     • Regular Database cleanup and optimize
     • PHP 8.0 support
     • Daily backup
     • Staging area
     • 29 Server location for selection
       1. Changhua County, Taiwan (asia-east1)
       2. Hong Kong (asia-east2)
       3. Tokyo, Japan (asia-northeast1)
       4. Osaka, Japan (asia-northeast2)
       5. Seoul, South Korea (asia-northeast3)
       6. Mumbai, India (asia-south1)
       7. Delhi, India (asia-south2)
       8. Jurong West, Singapore (asia-southeast1)
       9. Jakarta, Indonesia (asia-southeast2)
       10. Sydney, Australia (australia-southeast1)
       11. Melbourne, Australia (australia-southeast2)
       12. Warsaw, Poland (europe-central2)
       13. Hamina, Finland (europe-north1)
       14. St. Ghislain, Belgium (europe-west1)
       15. London, United Kingdom (europe-west2)
       16. Frankfurt, Germany (europe-west3)
       17. Eemshaven, Netherlands (europe-west4)
       18. Zurich, Switzerland (europe-west6)
       19. Montréal, Canada (northamerica-northeast1)
       20. Toronto, Canada (northamerica-northeast2)
       21. São Paulo, Brazil (southamerica-east1)
       22. Santiago, Chile (southamerica-west1)
       23. Council Bluffs, Iowa, USA (us-central1)
       24. Moncks Corner, South Carolina, USA (us-east1)
       25. Ashburn, Virginia, USA (us-east4)
       26. The Dalles, Oregon, USA (us-west1)
       27. Los Angeles, California, USA (us-west2)
       28. Salt Lake City, Utah, USA (us-west3)
       29. Las Vegas, Nevada, USA (us-west4)
2. One time migration from old system to new system
3. First prioity on New Function Request or Development
4. Support on Computer Device Checking
   • Onsite by 5 working days notice
   • Online by 2 working days notice
5. Monthly maintenance support
   • Onsite by 5 working days notice
   • Online by 2 working days notice
6. Monthly maintenance support
   • General Real Person 1 to 1 Support
   • Office hour (Mondy to Friday 10:00 a.m – 7:00 p.m) – Reply within 1 hour
   • Non office hour – Reply within 12 hours
   • Promotion Rule Setup Investigation and Support (at least 5 working days notice)
   • Any New Page Setup Investigation and Support (at least 5 working days notice)
   • Function teaching and guideline through online by request
   • Meeting consultation x 1

****Remarks: the cost does not include any third party system cost.